I was recently asked about the applicability of program and project management practices in operations-focused businesses. My view is that it makes very good sense to think in terms of programs for many operations.

There is often a need to achieve one or more specific goals rather than just continue to turn the handle on “business-as-usual”. In fact, most businesses want to become more effective and innovate.  Once this premise is accepted then the steps that follow have a similar theme regardless of the nature of the change or product.