One of the key responsibilities of both managers and leaders is to encourage and enable peak performance in our teams. From time to time the journey towards this goal will undoubtedly founder upon the rocks of incompetence and low commitment. When this happens the problem is quite likely to be rooted in matters of alignment, accountability and the supporting ecosystem. However, there will often be times when an individual will benefit from, or simply need, focused personal, coaching or counseling. Tackling this early is critical. Doing it right even more so.

“The test of an organisation is not genius. It is its capacity to make common people achieve uncommon performance.” – Peter Drucker